Customer service

Retail

Encounter of the third kind? Last week, on my way through security on a flight to Lisbon, I came across this unexpected, ghost- like figure (see the picture illustrating this post). Towering over a nondescript desk-like structure which she seemed stuck to. With a Colgate-like smile permanently stuck to her face, she was cheerfully reminding anyone bothered to pay any attention of the basic rules pertaining to liquid allowance and transparent bags. It was an unexpected sight in the not too futuristic setting of Luton airport. It didĀ feelĀ like a vision of the future. How could a fairly standard video of a person displayed on a screen feel like such a futuristic sight? Why was that? Thinking, Fast and Slow. When design fools our senses.. I think this was achieved through the simple means of the screen having the shape of…